TV conducted two membership satisfaction surveys in 2021, one for Fellows and one for Diplomates and Certificants. The surveys were released in late September, remaining open for three weeks. The surveys focused on member satisfaction and feedback in the following key areas:
- College communications
- College services, resources and support
- Educational programs and events
- Member opportunities and benefits
- Transition to retirement
- Specialist International Medical Graduate (SIMG) pathway
Who responded to the survey?
The surveys were completed by 337 Fellows, 77 Diplomates and ten Certificants, equating to a 10% response rate for Fellows, and a 3% response rate for Diplomates and Certificants. Further demographic characteristics are represented in the report.
Member satisfaction
- Members across both surveys were mostly satisfied with the services, resources and support provided by RANZCOG (42% satisfied, 10% very satisfied)
- Over 60% of survey respondents indicated that they were satisfied or very satisfied with RANZCOG communications
- Members who went through the SIMG program to attain Fellowship rated their experience of the SIMG program as neutral
- The majority of Retired Fellows who completed the survey rated their transition to retirement and the support provided by RANZCOG as neutral (37%) to satisfied (28%)
Further detail on these outcomes can be found in the above results report.
What have we done in response to feedback from this survey?
Since the release of the 2021 Membership Satisfaction survey, there have been numerous developments and actions across the College to improve member satisfaction, including:
- Development and launch of the new College website, including a redesign of the popular ‘Find a women’s Health Doctor’ directory
- Development and launch of the new e-Learning platform, Acquire
- Further development of the new member database, Integrate, with new CPD portal enhancing user experience
- Launch of the Discrimination, Bullying and Sexual Harassment (DBSH) Survey and development of the associated Fostering Respect Action Plan
- Further development and delivery of hybrid events and educational resources
- Patient Information Pamphlets made available in print friendly version on our website
What else are we doing going forward?
- Development of new RANZCOG Statements and Guidelines
- Ongoing development of the member database, Integrate
- Further development of the new member database, Integrate, with new CPD portal enhancing user experience
- Implementation of a more streamlined and efficient College communications approach
- Increasing opportunities for mentoring and networking for members
- Improved scope and monitoring of accreditation standards across all training programs
- Continued engagement with health services about prevention of DBSH, and establishing processes and systems to identify and address unacceptable behaviour
- Continued advocacy across all matters pertaining to women’s health and maternity care
